UIT Alert: Outlook/Lync Credentials

    Current Status

    ResolvedAddtional credential verification is no longer being requested..

    Resolution Statement

    Actions and Root Causes

    The messaging administrator rebooted a Front End Node. The cause of the issue is unknown.

    Corrective and Preventative Measures

    The messaging administrator continues to investigate why cleint accounts were being asked for credentials after logging into the domain.

    Affected Services

    • Email (Exchange)
    • Lync

    Event Updates

    IssueOutlook and Lync requesting credentials after connecting to Cougarnet domain.
    March 27, 2015 , 6:00 AM

    Microsoft Outlook and Lync were requesting credentials after clients logged sucessfully into their domain accounts. Outlook and Lync service was available but clients were being asked to provide credentials. Outlook may have continued to request the credentials prompting multiple login attempts resulting in locked accounts. Lync credential request would disappear after initial attempt.

    ResolvedAddtional credential verification is no longer being requested..
    March 27, 2015 , 8:15 AM

    Outlook and Lync clients are no longer requesting credentials.